Shadow Lake Collision Center

Getting You Back on the Road!

By Kate Beiting​

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You were not thinking about collision repair today or on any other day, but here you are. While you were out and about, your car was injured. Your beautiful vehicle now has dents, scratches, perhaps a torn-off bumper…you get the idea. You need to get it fixed and back to its best self. There are many collision centers that do repairs in the Omaha area. How do you choose a repair center? 

 

Many times, your insurance company gently nudges you toward a particular business, but you don’t have to go to the shop that your insurance agent prefers. It may benefit you to do a bit of body shop investigation on your own. If you’re looking for a great place to have collision damage repaired, Eric Dawson and his team at Shadow Lake Collision Center encourage you to give them a call. 

 

This family-owned business has decades of experience. Shadow Lake Collision Center has been a well-known presence in the repair business since 2008. The repair process includes a detailed inspection, estimate, parts ordering, disassembly, structural and cosmetic repairs, painting, reassembly, and final quality checks. They’ll keep you updated every step of the way. From minor dents to major repairs, from hail damage to major collision damage, each repair is handled in-house by skilled professionals. “We take great pride in our work and in getting you back in your vehicle and safely back on the road,” says Eric. “We strive to provide consistent, world-class collision repair and service.” 

 

Customers may be overwhelmed by the auto repair process. After all, we don’t have to navigate it very often (we hope!). What should a customer expect if they decide to go to Shadow Lake Collision Center for repair? Upon arrival at the climate-controlled facility, the customer is met by one of the experienced estimators. The team educates and gives the prospective customer specific information about the claim and repair process, so they can make an informed decision. 

 

The team-based production system is designed to deliver the highest quality repair as quickly as possible. Through an assembly line–style repair system, with everyone from spot welders to painters who use environmentally safe paints, skilled technicians will work to restore your vehicle. Shadow Lake follows a six-point quality inspection process, making sure that each part of the repair job is successfully completed before the next task. The customer’s safety in the vehicle is their number-one priority.

 

Shadow Lake Collision Center is a family-owned business led by husband-and-wife team Eric and Roma Dawson. The next generation is in place, as their sons, Kale and Owen, now work in the business. Eric reflects on the opportunity to work as a family. “It is rewarding when you can watch your adult children develop into great leaders. We are fortunate to be able to work together.” 

 

Like his kids, Eric grew up in the auto body world, becoming familiar with all levels of the auto body business. There have been many changes in the business in the past 30 years, but some tenets of local businesses never change. “We know what matters: customer service, delivering a great outcome, being trustworthy to the customer,” Eric says. 

 

“We are not part of a national chain that has bought up many local small shops,” he continues. “We all live here and have deep roots in the community. We provide personal attention and honest communication, and we’re committed to treating you like family. We are confident that you’ll be happy if you choose Shadow Lake to repair your vehicle.” 

 

Shadow Lake Collision Center combines decades of experience with cutting-edge technology to deliver exceptional service and OEM-certified repairs. These strict standards of repair ensure that your vehicle meets original manufacturer standards. Every repair is completed with your safety, your satisfaction, and manufacturer compliance in mind. The team at Shadow Lake Collision Center realizes that trust is essential when you are selecting a company to restore your damaged vehicle. You and your vehicle will feel better quickly when you choose Shadow Lake Collision Center!

 

Eric is delighted to report that Shadow Lake Collision Center now has two locations in the Omaha area. The original shop is located in Papillion, just north of the Shadow Lake Towne Center, at 1215 Applewood Drive. You can reach the Papillion location by phone at 402-763-5200. The new location is at 4040 South 84th Street, in the building that used to be H&H Kia. You can reach that location by phone at 402-915-8400. Both locations are open from 7:30 a.m. to 5:30 p.m., Monday through Friday. For further information, customer testimonials, and before and after pictures in the photo gallery, go to shadowlakecollision.com or find them on Facebook. 

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