top of page

Business Style

ServiceOne

One-Stop Home Service Repair

By Deborah Daley

 

One Simple Solution. The slogan for ServiceOne says it all! That simplicity sets the company apart from the area’s heating and cooling companies, electrical companies, plumbing companies, and so on. ServiceOne offers heating and cooling, plumbing and drains, appliance repair, electrical service, generators, and indoor air quality services. ServiceOne is like six companies in one. It’s a locally operated, one-stop service organization that has been around for 30 years.

 

“Other warranty companies are nationally owned and rely on outsourcing your repairs to local contractors,” points out Alice Swartz, the marketing coordinator for ServiceOne. “Our technicians are part of our team. They are certified, trained in house, and know the area. We connect to our customers because we are their neighbors! They know they are getting quality service.”

 

The unique service model is designed with families and their homes in mind. John Churchill established the business in 2003. His son, Jeff, serves as the vice president. The group has nearly 60 of its own licensed, bonded, and insured technicians and has an additional customer service and administrative support staff of close to 40 people. The company doesn’t subcontract work to independent contractors.

 

“We offer a unique array of services,” Alice says. “We have home warranties that cover all of the repair and replacement services a home might need. We offer a variety of service plans for the specific repair needs of homeowners as well as on-demand services when you need a reputable service person for a one-time repair.”

 

Service plans are very popular because they provide the best product for a specific home at affordable prices. They provide peace of mind just in case an emergency repair is needed. “We offer a wide variety of annual service plans based on your needs. For example, perhaps you have concerns about plumbing but all your appliances are brand new. You can purchase a plan that addresses your specific situation.”

 

ServiceOne’s philosophy toward customers is the hallmark of the team. “We want to keep our customers comfortable in their home,” Alice attests. “Knowing that they can call one number and get support for any home service issue lifts a huge burden off their shoulders. We have the satisfaction of knowing we are making a life better and a home safer by sending technicians who know what they are doing.”

 

That commitment to prompt, courteous customer service has led to many accolades. ServiceOne is a recipient of the BBB Silver Award of Distinction for Significant Commitment to Ethical Business Practices. ServiceOne also boasts a 4.8-star customer rating—you can read their 3,000+ positive reviews online.

 

Customers rave about their experiences and spotlight the variety of services offered. Christopher D. says, “ServiceOne just finished my annual air conditioning check-up. Not only did they perform that task with efficiency, they figured out how to get my whole-house humidifier to run the blower independent of a call for heat. Super impressed!”

 

Another Christopher who regularly uses the business adds, “ServiceOne never disappoints. Larry, the technician, was great getting my HVAC working quickly. I have had their home warranty for the last five years. No one has been better.”

 

William was impressed not only by the service but by the equipment. “The tech was spectacular! He let me know what he was going to do and did it all in good timing. The equipment we purchased is working beautifully. We put in the Daikin Fit system and are extremely happy. We are seeing the savings every month!”

 

“Our customer service team is exceptional,” Alice says. “We work very hard to work around homeowners’ calendars and pivot when there are weather delays. Our operators offer calm during a homeowner’s stressful time.”

 

Alice strives to educate homeowners on the difference between home insurance and a home warranty like the one provided by ServiceOne. “Many people think home insurance and home warranties are the same thing. They are not,” she explains. “A home warranty covers most of the operating systems within the home. When people realize that, they often purchase a warranty or service plan.”

 

For more than 30 years, ServiceOne has been One Simple Solution for residential and commercial installation and repair services in the Omaha and Council Bluffs metro area. They pride themselves on delivering 100 percent satisfactory service.

 

ServiceOne is located at 9335 J Street, in Omaha, and serves the entire metro area. You can reach the team by calling or texting 402-593-1111. Their website (serviceone.com) provides detailed information on services and service plans and includes a form to request services. What is peace of mind worth to you? Call ServiceOne and find out.

Business Style -Jeff Churchill, Vice President.jpg

Jeff Churchill, Vice President

bottom of page