An Inside Look
Chastain Otis Insurance
Personalized Insurance Plans
By Linda Sutherland
Chastain Otis has been a leader in personalized insurance protection for 70 years. Sean Chastain is a third-generation insurance broker with the company. He is a Certified Insurance Counselor who began his career in 1998, after graduating with a business management degree from UNO.
Having come from a family of insurance brokers, it came naturally to Sean to be in the business. His grandfather, Dick Chastain, started the agency, and Sean’s father, Dave, eventually took over. Five years ago, Sean bought the company from his father, and the rest, as they say, is history. Sean is now President of the company and is extremely proud of its longevity in the business. Chastain Otis is the largest family-owned agency in Nebraska.
Sean is very proud of his colleagues, who he considers his second family. The supportive family atmosphere leads to very little turnover. When someone signs on to work for Chastain Otis, they stay on! Satisfied employees are the foundation of this agency. The dedicated people at Chastain Otis really work as a team, and it shows. Omaha Magazine has named them the best insurance agency in town 11 times! They obviously are doing things right.
People outside the insurance business, Sean notes, sometimes mistake independent agencies for claims adjusters. That is a different service entirely. Agents do, however, advocate for their clients. “When a client comes to us with issues regarding a claim,” Sean says, “we can step in and attempt to get a positive outcome from their insurance company.”
The folks at Chastain Otis are independent insurance agents who can help you find the best company and the best coverage for your needs, no matter what stage of life you’re in. Independent insurance brokers are different from “captive agents,” who only work for a single insurance company. Independent brokers can choose from different insurance companies to fit the needs of each client. This gives them the freedom to actively look for the best coverage for each client’s personal needs.
An important part of matching the right insurance to the right client is making sure their clients are properly educated about their own insurance needs, Sean says. “The insurance industry has a way of implying that the only difference in insurance coverage is price,” he continues. “This is simply not the case. Because there are big differences in coverage, our clients need to know what is covered and what is not covered.” Although price is always a consideration, Sean notes, it’s vital to know exactly what coverage you’re getting for your money. “For example,” he points out, “many people do not realize that flood insurance is not included on a regular house insurance policy and that they need additional insurance in order to have that protection.”
At Chastain Otis, they help their clients find many types of coverage, including car insurance, home insurance, life insurance, renter’s insurance, motorcycle insurance, and commercial insurance. They will even help you procure what’s known as “umbrella” insurance, which is extra protection that provides coverage beyond the existing limits and coverage of other policies.
All of the independent insurance agents at Chastain Otis can help you create a protection package that best fits the needs of your family. There are always customer service agents on staff to answer questions promptly. Chastain Otis also offers the types of insurance that a business needs, including liability insurance, worker’s compensation insurance, and specific cyber liability insurance. They offer group insurance for companies of all sizes and employee benefits at affordable rates.
Sean is devoted to his work, and it shows. He was a recipient of the 2008 Independent Insurance Agents of Nebraska Young Agent of the Year Award, and he is a former President of the Independent Insurance Agents of Omaha. He loves his work and advises anyone going into business for themselves to be sure that they are passionate about their chosen industry. He credits the success of the company to his top-notch staff and appreciates all that they give to Chastain Otis. Client satisfaction is the number one standard for the company, and the team’s strong work ethic takes them to the top of their field.
When he’s not working with clients, Sean loves spending time on the golf course. He and his wife, Michelle, work tirelessly to raise awareness and funding for the Lymphangiomatosis and Gorham’s Disease Alliance.
If you want an agent who works for you, not for your insurance company, call Chastain Otis. You can reach Sean Chastain and his team by phone at 402-397-2500 or online at chastainotis.com. Their offices are located at 10822 Old Mill Road, Suite 2, in Omaha.