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An Inside Look

Albracht Perma-Siding & Window Company

Improvement That Stands the Test of Time

By Deborah Daley

 

Brothers Tom and Steve Albracht run Albracht Perma-Siding & Window Company, their 70-year-old family home improvement business, and they pride themselves on putting the customer first. They improve hundreds of homes every year, and their long-term track record of customer satisfaction inspires a feeling of trust in the Omaha area.

 

Albracht Perma-Siding & Window Company began in the 1950s. Steve and Tom’s father, Al, purchased a home improvement firm call Perma-Stone Company, which had been established in 1942. Tom bought the business from his dad in 1985. After working in the marketing field, Steve joined Tom at the family business in 1992. Steve is now the Marketing Director and enjoys sharing information about their services with potential customers. These services include siding, roofing, doors, windows, and gutter protection systems.

 

Steve describes their business model as “consultative selling.” That means that they work with each customer to find the best products and services to meet their unique needs instead of convincing customers to purchase something in particular. “We offer no hassles and no pressure,” Steve says. “We meet with our clients, explore their needs, and develop a free estimate and plan. We set realistic expectations, don’t overpromise, and are responsive to our customers’ needs. We want them to be happy.”

 

Their customers must indeed be happy, since more than 85 percent of their business comes from referrals or existing customers who have come back for more. As Steve points out, personal referrals are always good news, but those numbers speak for themselves!

 

“We know that a satisfied customer is our best advertisement,” Steve asserts. “That kind of loyalty means the world to us. Our customers know our work, and they trust us. Not many firms in this industry can boast our longevity and those figures. My dad always said that if you take care of your customers, your customers will take care of you.”

 

One of those satisfied customers is Lori Buettgenbach of Omaha, who hired them to do the siding on her home. “They were very professional. From the initial quote to the final details, they were easy to work with. I would highly recommend them to anyone,” Lori says. “The crew that works with Albracht were also easy to work with. Any time I had questions for them, they were great at explaining things to me. Again, I would highly recommend this company!”

 

A gutter protection customer notes that they have been recommending the company to their neighbors, friends, and coworkers. “Steve and his company showed us exactly what a very professionally run and caring company should be!” A perhaps less effusive but equally satisfied siding customer in Plattsmouth shares, “They showed up every day, rain or shine. They did awesome work.”

 

So many satisfied customers might make it seem easy, but running a business this successful is no small task. One of the biggest challenges for business owners in the home improvement industry is hiring qualified labor. The Albracht brothers have been very fortunate in this regard.

 

“Many of our crew members have been with us for over 15 years,” Steve says. “They share our feeling of pride when we complete a project from start to finish and the customer is satisfied.” Having a solid team that works well together and does a great job is what allows Steve and Tom to confidently guarantee their work.

 

High-quality home improvement does not come cheap, but Tom and Steve look for ways to cut costs without cutting corners. One way they respect their customers’ budgets is by purchasing products directly from manufacturers instead of paying the extra cost of going through a distributor. This helps them offer amazing brands at great price points. The manufacturers they work with include ProVia doors, windows, and siding, IKO shingles, and Leaf Sentry.

 

Albracht Perma-Siding & Window Company’s quality services also extend to keeping clients educated and informed on incentives and tax advantages for these home improvements. “There are energy tax credits available and federal tax advantages for certain energy home improvements,” Steve says. “In addition, local groups like MUD and OPPD offer cost incentives. We stay up-to-date on these cost savings and pass them along to our customers.”

 

Albracht Perma-Siding & Window Company’s longevity, as well as its customer loyalty, speaks volumes to the quality of the services they offer. If you want to improve your home’s exterior, join the droves of friends and neighbors who have been enjoying their services for decades. Call them at 402-331-4666 or email the group at office@permasiding.com Learn more online at permasiding.com.

Inside Look- L-R Tom and Steve Albracht.jpg

L-R Tom and Steve Albracht

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